This chart will give you a snapshot of the top 10 highest-rated help desk certificate programs to make it easier for you to compare and choose the best one for your career goals. The major bonus of this certification is that participants have an option to attend an in-person training session with an ITIL expert. These sessions last two days and provide a final exam at the end of the lessons.
It validates your knowledge of cloud concepts, Azure services, workloads, security, privacy, pricing, and support, making it a great advanced IT support program for Azure specialization. Cybrary is an IT workforce development platform with an emphasis on cybersecurity. Currently, it has the fastest-growing catalog of trainings and classes in the field of IT. help desk engineer Cybrary provides free certifications and courses on Systems Administration covering most in-demand skills. Similar to HubSpot’s setup, this course helps Microsoft users onboard their help desk tools in a fast and reliable way. They assist your product’s users and make sure that the technology and processes remain up-to-date and run as smoothly as possible.
What other languages are the Google IT Support and IT Automation with Python Certificates offered in?
This is because it covers concepts such as network security and best practices for cybersecurity. Whether you want to pursue computer networking or IT security, https://remotemode.net/ CompTIA Network+ is a must for building foundational skills. There are a variety of subjects students can focus on as they learn how to work in IT support.
- Those who take the ITIL Foundation certification exam must understand the principles and best practices of ITIL 4.
- Basic IT skills will position you to secure an introductory-level role to begin your IT career, and from then on, the opportunities are endless.
- In the year 2021, most companies should have support teams to help customers through their journey with your business.
- In this section, we’re unveiling the best IT support certifications and help desk certifications out there.
- Even if you aren’t using HubSpot’s tools, you can complete their academy lessons for general customer service skills.
In contrast, someone who is technically proficient but without experience in customer service should focus on building their communication skills. You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals. Help desk technicians belong to the occupational field of computer support specialists.
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Those planning to attend a degree program can utilize ACE®? recommendations or ECTS recommendations, the industry standard for translating workplace learning to college credit. Learners can earn an ACE recommendation of up to 15 college credits, or 5 ECTS credits, for completing the IT Support Certificate. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months.
Whether you’re just starting out or already have some experience, getting an IT support certification or certifications for help desk can really give your career a boost. Apple care Mac technician is a must-have if you enjoy Macbooks and Apple products. This certification validates the skills needed regarding Macbooks, Macbooks pros, and other Apple products. If you want to work in an Apple Authorized service center, this certification is for you. Global Knowledge noted that CompTIA Security+ can help tech professionals earn up to $110,321 per year.
What are the prerequisites for the Google IT Support Certificate?
The US Bureau of Labor Statistics (BLS) projects 5 percent job growth for careers in this field between 2022 and 2032 [3]. Those interested in working in IT can get their start as a help desk technician before acquiring the skills to pursue more specialized roles. Some IT Help Desk roles are focused on hardware support, while others are focused on software support. Some IT Help Desk roles require knowledge of specific technologies, such as Microsoft products or networking technologies. Once a candidate passes their CompTIA Security+ certification exam they will receive an official certificate from CompTIA that is valid for three years from the date of issue.
In addition to HubSpot’s free help desk, HubSpot Academy offers free, online training that helps users familiarize themselves with basic customer service tools. Help Desks play a pivotal role in your support team’s ability to provide a quality customer experience. CompTIA Network+ certification holders can earn an annual salary of up to $107,143, per Infosec.
Best IT Support and Help Desk Certifications for 2024
Anyone interested in learning and becoming a system admin can check out what’s in store here. This IT help desk certification course helps learners to build an IT career path from a solid ground by teaching them the foundational skills needed to lead a successful career in IT. Paul is an IT Professional with over 11 years of experience currently working with various Federal Agencies in the United States as a Network Administrator.
EdX can help pave the pathway to a career in IT, offering IT support courses and IT support tutorials. For learners interested in a more formal education setting, there are also many undergraduate academic opportunities to study IT, including master’s-level education. By helping to manage an organization’s technological resources, this department can ensure operations run smoothly and anticipate changes that need to be made as technology evolves and business needs shift.